General Terms & Conditions
Introduction
The Simplify Vegan website, simplifyveganfood.com.au and simplifyvegan.com.au (“Website”), is owned and operated by TEOH SOU PTY LTD (ABN 77 610 957 634) trading as Simplify Vegan (“Simplify Vegan”, “Simplify Vegan Food”, “we”, “us”, “our”).
1. Acceptance of Terms
By clicking on “I Agree” on the account registration or payment page or using the site in anyway, you are agreeing to comply with and be bound by this Agreement and the Privacy Policy, all rules, policies and disclaimers posted on the site or about which you are notified. You also agree that you are of an age that is able to consent and that you are able to form legally binding contracts or that you have the consent of a parent or guardian.
2. Your Account
You are responsible for maintaining the confidentiality of your account and password for restricting access to your computers and other applicable devices. You agree to accept responsibility for all activities that occur under your account or password. You also agree to advise us, Simplify Vegan, whenever your details have changed and update them as required. Additionally, you are responsible to notify us, Simplify Vegan, if you believe that your account has been compromised.
3. Payment
You are responsible for paying all fees owed to Simplify Vegan and to any vendors promptly once you have proceeded through the Check Out.
4. Warranties and Limitation of Liability
You understand that Simplify Vegan does not manufacture, store or inspect any of the items sold through our Website or our Services. All products are produced and sold directly by independent vendors and while care is taken, Simplify Vegan can’t and does not make any warranties about their quality, safety or legality. Any legal claims must be brought directly against the vendor. You release Simplify Vegan from any claims related to products sold through our Website or other Services.
Additionally, content can be uploaded and modified directly by our Vendors and users. We make no representations concerning any content posted by any of our users. Simplify Vegan is not responsible for the accuracy, copyright compliance, legality or decency of content. You release us from all liability relating to that content.
5. Indemnification
You agree to indemnify, defend and hold harmless Simplify Vegan, its Website and any related services, its officers, directors, owners, partners, employees.
6. Disputes
You release Simplify Vegan from any claims, demands and damages arising out of disputes with other users, Vendors or parties. While we will attempt to help resolve disputes when they arise, we are under no obligation to resolve any disputes.
7. Copyright
This Website and the entire contents, including but not limited to: text, graphics, logos, button icons, images, digital downloads, are the sole and exclusive property of Simplify Vegan except those uploaded directly by our Vendors. All such content and materials are protected by domestic and international Copyright and Trademark Laws. You agree not to modify, copy, reproduce, republish, upload, post, transmit or distribute any portion of the Website without the prior expressed written consent of Simplify Vegan.
8. Disclaimer
This Website, its services and related information is provided “as is” and “as available” basis. Simplify Vegan makes no express or implied warranties, representations or endorsements of any kind, or as to the operation of this Website or the information, content, materials or products included on this Website. You expressly agree that your use of this website is at your sole risk. To the full extend permissible by applicable law, Simplify Vegan disclaims all warranties, express or implied, including without limitation, implied warranties of merchantability and fitness for a particular purpose. Simplify Vegan does not warrant that this website, its servers, or emails sent from us are free of viruses or other harmful components. Simplify Vegan will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive and consequential damages.
9. Right to Modify Terms
Simplify Vegan reserves the right to modify any of these Terms at any time by updating the information on the website and/or by sending this information to you electronically to your current email address. It is your responsibility to ensure that you read any updates and continual use of Simplify Vegan, its website or any of its services will be regarded as agreement to the new terms. If you have any queries, please contact us directly. If you do not agree to the new terms, please do not continue to use Simplify Vegan, its website or any related services.
Vendor Terms & Conditions
In addition to the General Terms & Conditions, the following also applies if you are a Vendor
1. Shipping
Shipping fees are excluded from the item price and therefore the 5% fee is not applicable. You, the vendor, guarantee that the shipping price is fair and that you have not altered to shipping fees to avoid payment of any fees. We, Simplify Vegan, reserve the right to submit warnings or ban any vendor that is found to be violating this term.
2. Fees & Payments
A fee of 5% of the item price will be charged for any products sold via the Simplify Vegan website. There are no fees charged for listing, removing or editing a product. Shipping fees are excluded from the item price. PayPal Fees also apply and the rate is not in our, Simplify Vegan, control. More details can be found on the PayPal fees page.
3. Taxes
You, the vendor, are responsible for collecting and paying any taxes associated with using and making sales through Simplify Vegan services.
4. Intellectual Property & Copyright
You, the vendor, are responsible for assuring that you have the rights to sell your products and that they do not infringe on any intellectual property or copyright laws. We, Simplify Vegan, reserve the right to submit warnings or ban any vendor that is found not to comply with these terms.
5. Prohibited Items
As this is a niche market, there are strict terms regarding prohibited items and it is your responsibility, the vendor, to ensure that you adhere to these terms. Specifically, you agree that any product you list is vegan friendly (i.e. not derived from any animal origins). If the product is manufactured where contamination may occur, you will list this clearly on the product listing details. Additionally, the following items are strictly prohibited:
- Alcohol
- Drugs
- Animals and animal products
- Hazardous items (e.g. flammable items, explosive items, radioactive items, etc.)
- Weapons
- Illegal items
- Pornographic items
6. Refunds
You, the vendor, is responsible for organising any returns as requested by the customer. You can set your own personal terms specifically for your store in the settings but you must adhere to Australian Consumer Law. You are also responsible for notifying Simplify Vegan of any refunds that you have completed so that we are able to issue a commission refund and update your figures and orders.
7. Customer Service
To ensure a happy and safe environment for both other vendors and customers, Simplify Vegan requires vendors to provide a certain level of customer service. As a vendor, you agree to respond to any customer enquiries within 3 business days and to refrain from any comments that may be deemed racist, discriminatory or sexist in any way. Simplify Vegan reserves the right to ban any vendor from our website and services if this is not adhered to.
8. Compliance
To continue participating as a vendor in our market, you agree to comply by these rules and regulations. Simplify Vegan reserves the right to ban vendors from our website and services if they do not comply with all rules and regulations as stipulated by our terms and conditions and privacy policy.
9. Payment
All payments are carried out using PayPal and therefore you, the vendor, are responsible for ensuring that your PayPal details are up to date and correct. The 5% fee (commission) will be deducted immediately when payment is made by the customer and the remaining item price will be transferred directly to your PayPal account. We, Simplify Vegan, will issue an invoice at the start of each month that details the commission paid and sales made for the previous month for your records.